Implementation Consultant (AI / SaaS)

Founding Implementation Consultant (AI / SaaS)

New York City – Hybrid (3 days in office)

$125k–$150k + Equity

A well-funded AI startup in New York is looking for a Founding Implementation Consultant to help scale the onboarding and adoption of its rapidly growing platform.

This business is building AI technology that automates operational workflows for companies in a traditionally manual industry. Backed by $10M+ in venture funding, the company is early-stage, growing quickly, and looking to hire someone who can play a key role in shaping how customers successfully adopt the product.

The Opportunity

This is a highly visible, customer-facing role where you will own the end-to-end onboarding experience for new customers. You’ll act as the bridge between the customer, product, and engineering teams — ensuring implementations run smoothly while feeding insights back to help improve the platform.

Because the company is still early, this isn’t just about executing a process — you’ll also help build the playbook for how onboarding and implementation should work as the company scales.

What You’ll Be Doing

Leading the full onboarding lifecycle for new B2B SaaS customers
Running onboarding sessions and guiding customers through technical setup
Managing integrations with key systems such as email and financial platforms
Acting as a project manager across multiple stakeholders (Ops, IT, leadership)
Becoming a trusted product expert who can explain the value of the platform and address technical questions
Working closely with product and engineering teams to improve the implementation process and customer experience

What They’re Looking For

~3+ years in a customer-facing technical role within a B2B SaaS environment
Experience with onboarding, implementation, or technical customer success
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Comfortable operating in early-stage startup environments where processes are still evolving
Highly organised with the ability to manage multiple onboarding projects simultaneously
Exposure to FinTech is highly desirable.

Why This Role Is Interesting

Join early and shape how the company scales customer onboarding
Work closely with founders and leadership
Equity participation in a fast-growing AI company
High ownership and direct impact on customer success and product development

If you enjoy working with customers, solving technical problems, and building processes inside high-growth startups, this role offers a chance to be part of the foundational team driving adoption of a cutting-edge AI product.